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Telehealth Made Simple
The same compassionate care you trust, now available wherever you are.
What is Telehealth?
Telehealth brings quality healthcare directly to you—no matter where you are. Using a secure, HIPAA-compliant video connection, you can meet with Racquel Toomer, AGNP-C from the comfort of your home, office, or while traveling.
These virtual appointments allow for comprehensive care including checkups, follow-ups, and chronic condition management without the hassle of commuting, parking, or sitting in waiting rooms. You'll receive the same level of attentive, personalized care you'd expect from an in-person visit.
Many patients find that telehealth appointments actually allow for more focused conversations with their provider, as the familiar environment helps them feel more relaxed and prepared to discuss their health concerns.
How Telehealth Works
01
Book Online
Choose your preferred appointment time through our simple, user-friendly booking system. Select "Telehealth Visit" as your appointment type and pick a time that works with your schedule—even outside traditional office hours.
02
Get a Secure Link
You'll receive a private, HIPAA-compliant video link via email or text message. This link is unique to your appointment and cannot be accessed by others, ensuring your privacy is protected at all times.
03
Prepare for Your Visit
Find a quiet, well-lit space with reliable internet. Have your medication list, questions, and any monitoring devices (like blood pressure cuffs or glucose meters) ready. Testing your camera and microphone beforehand ensures a smooth experience.
04
Meet with Racquel
At your appointment time, simply click the link to connect from your smartphone, tablet, or computer. No special software or technical expertise required—just one click and you're connected to compassionate care.
That's it — no waiting rooms, no travel, no stress. Just quality healthcare on your terms.
Why Patients Love Telehealth
Time-Saving Convenience
Eliminate travel time, parking hassles, and waiting room delays. Many patients save 2-3 hours per appointment by choosing telehealth, making it perfect for busy professionals, parents, and caregivers who struggle to fit healthcare into packed schedules.
Enhanced Privacy & Security
Our HIPAA-compliant video platform uses enterprise-grade encryption to protect your sensitive health information. Every aspect of our telehealth system has been designed with your privacy in mind, meeting or exceeding all federal security standards.
Improved Accessibility
Telehealth removes barriers to care for those with mobility challenges, transportation limitations, or those living in underserved areas. It's particularly beneficial for seniors, patients with chronic conditions, and those with compromised immune systems who benefit from minimizing exposure.
The Telehealth Experience
Same Provider. Same Quality. Better Experience.
With telehealth, you'll see the same trusted provider—Racquel Toomer, AGNP-C—who brings the same expertise, compassion, and personalized approach to your virtual visits as she does to in-person care.
Many patients report feeling more at ease during telehealth appointments, finding it easier to discuss sensitive health concerns from the comfort of familiar surroundings. The virtual format also allows for more flexible scheduling, including early morning, evening, and select weekend appointments.
Your telehealth visits are fully documented in your secure electronic health record, ensuring seamless continuity of care whether your next appointment is virtual or in-person.
What Can Be Treated Through Telehealth?
Telehealth is appropriate for a wide range of healthcare needs. While some conditions may eventually require in-person evaluation, many can be fully managed through virtual visits:
Preventive Care
  • Annual wellness visits
  • Routine checkups
  • Health risk assessments
  • Preventive care planning
Chronic Condition Management
  • Diabetes monitoring
  • Hypertension management
  • Asthma & COPD follow-ups
  • Heart disease management
Medication Management
  • Prescription renewals
  • Medication adjustments
  • Side effect consultations
  • Medication review
Minor Illnesses & Concerns
  • Cold, flu & sinus infections
  • Rashes & skin conditions
  • Allergies & allergic reactions
  • Minor infections

If Racquel determines an in-person visit would be beneficial during your telehealth appointment, she'll help you schedule one promptly and ensure a smooth transition of care.
Preparing for Your Telehealth Visit
Before Your Appointment
  • Find a quiet, private space with good lighting
  • Ensure your device is charged and has a stable internet connection
  • Test your camera and microphone
  • Have your current medication list ready
  • Write down any symptoms or questions you want to discuss
  • Have any relevant monitoring devices nearby (thermometer, blood pressure monitor, glucose meter, etc.)
Technical Requirements
Our telehealth platform works with most modern devices, including:
  • Smartphones (iPhone or Android)
  • Tablets (iPad or Android)
  • Laptops or desktop computers with webcam
You'll need:
  • Reliable internet connection
  • Updated browser (Chrome, Safari, Firefox, or Edge)
  • Working camera and microphone
Insurance & Payment
Insurance Coverage
Most major insurance plans now cover telehealth visits just like in-person appointments. Medicare, Medicaid, and most commercial insurance providers have expanded their telehealth coverage, especially since the COVID-19 pandemic.
We'll verify your coverage before your appointment and inform you of any potential out-of-pocket costs. Many patients find that telehealth visits have the same copay as office visits.
Self-Pay Options
For patients without insurance or those with high-deductible plans, we offer transparent self-pay pricing for telehealth visits. Virtual appointments are often more affordable than in-person visits, making them an excellent option for budget-conscious patients.
Our billing team can discuss payment plans if needed, as we believe financial constraints should never prevent you from accessing quality care.
Billing & Documentation
After your telehealth visit, you'll receive the same detailed documentation as you would for an in-person appointment. This includes visit summaries, prescriptions, treatment plans, and any necessary referrals.
Your telehealth visits are coded and billed according to current healthcare guidelines, ensuring proper documentation for insurance purposes and your personal health records.
Frequently Asked Questions
Is telehealth as effective as in-person care?
For many conditions, yes! Studies show that telehealth can be just as effective as in-person care for numerous health concerns, particularly for follow-up care, chronic condition management, and many common illnesses. Racquel is skilled at conducting thorough assessments virtually and will recommend an in-person visit if she feels it would benefit your care.
What if I'm not tech-savvy?
Our telehealth system is designed to be extremely user-friendly—if you can click a link and use FaceTime or Zoom, you can handle a telehealth visit. Our staff is also available to walk you through the process and conduct a test call before your appointment if desired. Many of our seniors who were initially hesitant have become our biggest telehealth enthusiasts!
What if I need lab work or testing?
Racquel can order any necessary labs or diagnostic tests during your telehealth visit. You'll receive orders electronically that you can take to any convenient laboratory or imaging center. Results will be reviewed with you during a follow-up telehealth appointment or securely through our patient portal.
Can medications be prescribed during telehealth visits?
Yes, Racquel can prescribe or refill most medications during your telehealth appointment. Prescriptions are sent electronically to your preferred pharmacy, just as they would be after an in-person visit. There are some controlled substances that may require in-person visits due to federal regulations.
Ready to Experience Healthcare on Your Terms?
Telehealth offers the perfect balance of quality care and modern convenience. With Racquel Toomer, AGNP-C, you'll receive the same comprehensive, personalized healthcare you deserve without the hassle of traditional office visits.
Our patients consistently report high satisfaction with telehealth, citing time savings, reduced stress, and the comfort of receiving care in familiar surroundings. Many find they're able to fit healthcare into their busy lives more easily, leading to better continuity of care and improved health outcomes.
Your health shouldn't wait, and now it doesn't have to. Join the thousands of patients who have discovered the convenience, security, and effectiveness of telehealth appointments.
PrimaCare Service © 2024. All rights reserved.
Serving Georgia residents.
Disclaimer: Telehealth services are not a substitute for emergency medical care. In case of a medical emergency, please call 911 or visit your nearest emergency room.