Patient Resources & FAQs

Patient Resources & FAQs
We want your experience with PrimaCare Service to be simple, stress-free, and supportive.
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Insurance & Payment Information
Do you accept insurance?
Yes, we accept most major insurance providers including Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, and Medicare. Please call our office at (762) 242-4245 to confirm your specific coverage before scheduling your first appointment.
What if I don't have insurance?
We believe everyone deserves quality care. That's why we offer affordable self-pay options with transparent pricing. Our new patient visits start at $150, with follow-up appointments at $95. Ask about our payment plans if you need additional flexibility.
How do I pay for my visit?
We've made payments simple and secure. You can pay through our patient portal, at the time of your appointment, or set up automatic payments. We accept all major credit cards, HSA/FSA cards, checks, and electronic transfers.
Need to discuss billing concerns? Our patient financial counselors are here to help. Contact our billing department at (762) 242-4245  during business hours.
Preparing for Your First Appointment
Pro Tip:
Bring a list of your current medications (including supplements) and any recent lab results to make your first visit more productive.
What to Expect
Your first visit is all about getting to know you and your health needs. Our provider, Racquel, will take time to understand your complete health picture. This visit typically lasts 45-60 minutes and includes:
A comprehensive review of your medical history
Discussion of your current health concerns and goals
A thorough assessment (telehealth or in-person)
Creation of a personalized care plan with your input
What to Bring
Photo ID and insurance card
Completed new patient forms
Current medication list
Recent medical records or lab results
New Patient Forms & Documentation
Save time at your appointment by completing your paperwork in advance. All forms are secure, HIPAA-compliant, and help us provide you with the best possible care from day one.
Download Forms
Access and print all required new patient forms. These include your health history, insurance information, and consent forms.
Download New Patient Packet
Submit Completed Forms
Choose the option that works best for you:
Upload securely through our patient portal
Email to forms@primacareservice.com
Bring printed copies to your appointment
Arrive 15 minutes early to complete at our office
Need assistance with your forms? We're happy to help! Call us at (762) 242-4245 if you have any questions or need guidance filling out your paperwork.
Telehealth Troubleshooting Guide
Virtual visits offer convenient access to care from home. Use this guide to ensure a smooth telehealth experience:
Common Issues & Solutions
Camera or microphone not working?
Restart your device and rejoin the meeting
Check browser permissions for camera/microphone access
Use Google Chrome or Safari for best compatibility
Try a different device if problems persist
Internet connection unstable?
Move closer to your Wi-Fi router
Disconnect other devices using your network
Switch to your phone's mobile data if necessary
Consider a location with stronger signal
Before Your Appointment
Test your setup in advance using the "Test My Connection" link in your appointment confirmation email. We recommend doing this at least 24 hours before your visit.
Privacy Tip: Find a quiet, private space for your telehealth visit where you can speak freely about your health concerns.
Still having trouble? Our tech support team is available at (762) 242-4245 Monday-Friday, 8am-5pm ET.
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Serving Georgia residents.
Contact: 762-242-4245 | info@primacareservice.com
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Disclaimer: Telehealth services are not a substitute for emergency medical care. In case of a medical emergency, please call 911 or visit your nearest emergency room.